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Crotch Codes Shipping & Returns

Updated on September 2, 2026

This policy covers orders for our custom embroidery service (“Crotch Codes”), where you send us a garment you already own and we stitch a custom phrase directly into the denim. It should be read together with our Terms of Service and Privacy Policy.

1. How ordering works

  • Place your order on the Site and complete payment. Payment is processed securely via Stripe.
  • After checkout, we’ll send you packing instructions so you know exactly how to get your garment to us.
  • Send your garment clean — please wash it before shipping it to us.
  • Once your garment is received, embroidery is applied by our fulfillment partner, Upkept, and your garment is shipped back to the address you provided at checkout.

2. Pricing & what’s included

The first pair is $50. Each additional pair on the same order is $32 — so two pairs, for example, comes to $82. Pricing includes embroidery and all shipping (return shipping to you, and as described in your packing instructions, shipping to our fulfillment partner).

3. Turnaround time

Standard turnaround is two to three weeks from the day your garment is received by our fulfillment partner — not from the day you place your order. Turnaround estimates are good-faith estimates, not guarantees; factors such as carrier delays or order volume can extend them.

4. Order tracking & updates

You’ll hear from us at every milestone: when your order is received, when stitching starts, and when your garment ships back to you with a tracking number. Updates are sent by email and, with your consent, by SMS.

5. Cancellations & changes

Once your order is confirmed and headed to production, things are in motion. If something comes up, contact us immediately — we’ll do our best to accommodate changes or cancellations depending on where things stand:

  • Before you’ve shipped your garment to us: we can typically cancel your order and issue a full refund.
  • After your garment is received but before stitching starts: we’ll do our best to catch it; if we can, we’ll return your garment and refund your order minus shipping costs already incurred.
  • Once stitching has started: the order can no longer be cancelled or changed.

6. Returns & refunds

Because every order is custom embroidery applied to a garment you own and supply, completed orders are not eligible for return or refund — your garment is returned to you in all cases, and custom work cannot be undone.

That said, we stand behind our work:

  • Quality issues. If there is a defect in the embroidery (wrong thread color, wrong placement relative to what you selected, or workmanship issues), contact us within 14 days of delivery with photos. We’ll make it right — whether that’s re-working the stitching or issuing a partial or full refund.
  • Lost or damaged in transit. Shipments are tracked in both directions. If your garment is lost or damaged while in our care or in transit under a shipping label we provided, contact us and we’ll work with you on a fair resolution, up to a refund of your order.

7. Your garment

Any brand, any wash, any rise — if you wear them, we can stitch them. Please note that custom embroidery permanently alters the garment, and garments are embroidered at your request and risk. Very fragile, heavily worn, or damaged fabric may not take embroidery well; if our fulfillment partner determines your garment can’t safely be embroidered, we’ll contact you and either return it with a refund of the embroidery cost or discuss options.

8. Care after delivery

Wash inside out, hang dry, and skip the fabric softener. Embroidery is one of the most durable customizations there is — treated right, it will outlast the jeans themselves.

9. Contact

Questions about an order, shipping, or this policy?

Crotch Codes
Website: https://crotchcodes.com
Email: hello@crotchcodes.com
Mailing Address: 110 NW 2nd St, Floor 2, Bentonville, AR 72712

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