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Crotch Codes Privacy Policy

Updated on October 12, 2026

PLEASE READ THIS PRIVACY POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE USING THIS SITE (HEREINAFTER REFERRED TO AS THE “SITE”).

This Privacy Policy is here to better serve those who are concerned with how their information is used online. The following describes what type of information we collect, what it’s used for, and the measures we take to protect it.

IMPORTANT NOTE: By using the Site and/or purchasing any product or service offered on the Site, you voluntarily agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not use or browse the Site.

1. Definitions

“Company”, “We”, “I”, “Our”, or “Us” means Crotch Codes and crotchcodes.com.

“Content” means any and all written, visual, video, or audio information contained on the Site, including any digital or physical products sold through the Site — including custom embroidery services (“Crotch Codes”) — and any written or downloadable material offered on the Site, such as graphics, designs, documents, information, templates, and materials.

“Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes, among other things, your name, address, email address, telephone number, payment information, site behavior, etc.

“Products and/or Services” means the custom embroidery services and any other products or services offered, sold, or fulfilled through the Site.

“Site” means crotchcodes.com and any and all of its associated pages, tabs, landing pages, forms, or sub-pages.

“You” or “Your” means the user, customer, or viewer of the Site.

2. Company Statement

The Site and its Content are owned by Crotch Codes.

Crotch Codes is committed to protecting your Personal Information. We will only collect or use your Personal Information in accordance with the Privacy Policy herein.

3. What kind of Personal Information do we collect?

Personal Information You Provide:

When using the Site, filling out the order form, purchasing Products, or contacting us, you may be asked to enter your name, email address, phone number, mailing address, or payment information. We use this information to deliver the product purchased or information requested, to process and fulfill your order, to improve the performance and applicability of the Site, and to provide you with order updates.

Personal Information Automatically Collected:

The Site is hosted on Webflow, which provides built-in analytics, and we may use other analytics tools and third-party integrations and plug-ins.

Through use of the Site, the Company may use data collection technology (hereinafter referred to as the “Data Collection Companies”) to collect information related to your use of the Site. Generally speaking, this includes information about your geographic location and Site behavior. The Data Collection Companies also provide us with information about what type of device or software you use, your IP address (with location information), and whether you view the Site on mobile, tablet, or desktop.

We collect this information for statistical purposes only and to improve the viewer or customer experience.

4. What if the Personal Information we have about you is incorrect or you want to update it?

If the Personal Information we have collected about you is incorrect or incomplete in any way, or you would like to update what we have, please contact us using the contact information in Section 15 below. We will make the appropriate corrections when notified, as long as the corrections requested to be made are not incorrect or fraudulent in any way.

5. When do we collect Personal Information?

We collect Personal Information from you when you place an order on the Site, fill out a form, browse the Site, view Content, make purchases, or enter any of your Personal Information on the Site. If you’re just viewing the Site, you won’t be required to provide personal information to browse.

If you’re outside of the EU: if you purchase any products or services from us, you may be added to our email list to receive free email messages from us. You can unsubscribe at any time by clicking “UNSUBSCRIBE” at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, email compliance@crotchcodes.com to be unsubscribed from future messages.

If you’re IN the EU: if you purchase any products or services from us, you will only be added to our email list to receive free email messages from us if you affirmatively consent to receiving such messages. You can unsubscribe at any time by clicking “UNSUBSCRIBE” at the bottom of each email.

SMS updates: our order process requires your consent to receive text-message updates about your order from us and/or our fulfillment partner. These messages are limited to order status updates. Reply STOP at any time to opt out of texts.

6. How do we use your Personal Information?

We may use the Personal Information we collect from you when you make a purchase, respond to a survey or marketing communication (typically by email), browse the Site, or use certain other Site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our Site in order to better serve you.
  • To allow us to better serve you in response to your customer service requests.
  • To quickly process your transactions and to process and fulfill physical product orders.
  • To send order updates by email and, with your consent, by SMS.
  • To send periodic emails regarding the Site, Products, and/or Services.

7. Do we share your Personal Information with anyone?

We do NOT sell, trade, or otherwise transfer to outside (third) parties your Personal Information for marketing or advertising purposes, except for the following purposes:

  • In order to comply with an investigation, law enforcement inquiry, government entities, courts, or other third parties as required or allowed by applicable law, such as for legal and/or safety purposes.
  • Third-party service providers that provide products, tools, platforms, or services to us, such as payment processing, order fulfillment, email-list building, website management, customer service, account maintenance, and performing other activities and services related to the management and running of our company.

Third-party service providers to list explicitly:

  • Stripe (payments)
  • Upkept (embroidery fulfillment and order SMS updates)
  • Webflow (website hosting)
  • CRM and email service providers used to manage orders and communications

We may disclose your Personal Information to our subsidiaries, contractors, subcontractors, assigns, affiliates or successors in interest when necessary to carry out our business functions. This may include website hosting partners and other parties who assist us in operating our website, email service, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If you make your personal information available to third parties through our Site, Products, and/or Services, Crotch Codes is not responsible for any unauthorized use by that third party.

It’s also important to note that we DO NOT allow third-party behavioral tracking.

8. How do we protect your Personal Information?

We aim to make your visit to our Site as safe as possible. The Site uses commercially acceptable methods of security protection to protect your information. We rely on our hosting provider, Webflow, to maintain site security and regularly monitor for vulnerabilities. Webflow provides SSL by default.

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the Personal Information confidential. By viewing, using, or purchasing on or from the Site, you acknowledge that Crotch Codes and its staff and independent contractors may access your Personal Information.

In addition, all sensitive credit card or payment information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider (Stripe) and are not stored or processed on our servers.

9. Do we use ‘cookies’ or social media pixels?

Cookies. We, and third-parties as described in Section 7 herein, use cookies and collect information from the computer, mobile phone, or other device you use to access the Site, read our emails, or view our advertisements. This information is automatically collected. Cookies are small data files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Help remember and process orders in progress.
  • Compile aggregate data about site traffic and site interactions in order to offer better Site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
  • To personalize your experience and better understand customers’ preferences for our marketing and business purposes.
  • To process physical product transactions.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. While you may disable the use of cookies through your browser’s settings or options page, you may lose some of the features and functionality of the Site, as cookies are necessary to help track and enhance your experience on the Site.

Pixels. The Company reserves the right to use social media pixels to track visitors to the Site so we can tailor communications towards those visitors on various social media platforms, in accordance with the terms of the social media platform.

10. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products, services, or links on our Site. These third-party sites may or may not have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites and/or their privacy policy (or lack thereof). Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about any issues you experience with linked-to sites.

11. California Online Privacy Protection Act (“CalOPPA”)

CalOPPA stretches well beyond California to require any person or company that operates websites collecting Personal Information from California viewers/consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

Pursuant to CalOPPA, we agree to the following:

Users CAN visit our site anonymously. There IS a link to this Privacy Policy in the footer of the Site. Our Privacy Policy link DOES include the word ‘Privacy’ and can easily be found on the page specified above. You will be notified of any Privacy Policy changes on this document (see top “Updated On” date).

12. Children’s Online Privacy Protection Act (“COPPA”)

We do not specifically market to children under the age of 13. Please STOP and do not use, view, purchase, or otherwise browse the Site or Products if you are under 13 years old. If you’re younger than 13, you are not permitted to enter any Personal Information on this Site.

If you are a parent and you believe your child under the age of 13 has provided us with Personal Information, please contact us immediately at compliance@crotchcodes.com to have it removed.

13. Fair Information Practices

In order to comply with Fair Information Practices we will take the following responsive action, should a data breach occur: we will notify you via EMAIL within 5 business days of any known breach.

14. Your General Data Protection Regulation (“GDPR”) Rights

If you are located within the European Union (“EU”), you are entitled to certain rights under the GDPR. You have the right to:

  • Know how long we’ll keep your information. We’ll keep your personal information until the earlier of: (1) you either ask us to delete your information or (2) the Company decides it no longer needs the data and the cost of retaining it outweighs the value to keeping it.
  • Access, rectify or erase your personal information.
  • Withdraw your consent to the Company’s processing of your data, which shall have no effect on the lawfulness of the processing of your personal information prior to your withdrawal.
  • Lodge a complaint with a supervisory authority that has jurisdiction over GDPR issues.
  • Provide only your personal information which is reasonably required to enter into a contract with us. The Company will not ask for your consent to provide unnecessary personal information on the condition of entering into a contractual relationship with the Company.

15. Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the following information:

Crotch Codes
Website: https://crotchcodes.com
Email: compliance@crotchcodes.com
Mailing Address: 110 NW 2nd St, Floor 2, Bentonville, AR 72712

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